FAQs

Does the website have the same items as your stores?
We sell a much larger selection in our stores. 
If you would like to find a particular item, please email us. 
Can I get the online promotion/sale price applied to an in store purchase?
No. Generally our online promotions are applied for online products only. Don't worry though! We have sales in store too. Come in and see our deals! 
Do you sell gift cards?
We are working on this! Coming soon :)
Will you send me a tracking number?
Yes! We will send you a Canada Post shipping number once shipped. 
What is your return policy?
See our return policy for online and instore purchases. 
Where are you located and when are you open for business?
We are currently located at 55 W Hastings but will be moving two stores down to 49 W Hastings in December 2019!
How do I contact someone for questions/comments?
Email us sales@modelexpressfashion.com